Privacy Policy
Last updated: August 2026
Air Central Airconditioning respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, submit an enquiry through social media, book a service or otherwise interact with our business.
1. Who we are
Air Central Airconditioning is operated by AIR CENTRAL GAS AND AIR PTY LTD, trading as Air Central Airconditioning (ABN 24 077 208 274)
Our website is: https://www.aircentral.com.au
We provide air conditioning installation, replacement, servicing and related services across Perth and surrounding areas.
2. What personal information we collect
Depending on how you interact with us, we may collect personal information including:
- Your name
- Phone number
- Email address
- Residential or service address
- Suburb and postcode
- Details about your air conditioning requirements
- Information you provide when requesting a quote
- Details relating to an installation, replacement or service
- Photos or other information you provide relating to a property or job
- Appointment, booking and service information
- Records of communications with us
- Payment or account information where required for the provision of our services
We may also collect limited technical information when you use our website, such as your IP address, browser type, device information and website usage information.
3. How we collect personal information
We may collect personal information when you:
- Submit an enquiry or quote request through our website
- Complete a Facebook or Instagram lead form
- Contact us by phone, email, SMS or social media
- Request a quote
- Book an installation, replacement or service
- Provide information to our team in relation to a job
- Communicate with us before, during or after work is carried out
- Interact with our website, advertising or online content
Where you provide information through a third-party platform such as Facebook, Instagram, Google or another online service, that platform may also collect and process your information under its own privacy policy.
4. Why we collect and use your information
We may use your personal information to:
- Respond to your enquiry
- Contact you about your air conditioning requirements
- Prepare and provide quotes
- Arrange appointments, installations and service work
- Provide our services
- Communicate with you about existing or upcoming work
- Maintain customer and business records
- Manage accounts, invoicing and payments
- Follow up after a quote, installation or service
- Provide customer support
- Improve our website, advertising and customer experience
- Analyse the effectiveness of our advertising and marketing
- Comply with legal, accounting, insurance or regulatory requirements
If you submit your details through a Facebook or Instagram lead form, we will use the information you provide to contact you about your enquiry and discuss your air conditioning requirements.
5. Marketing communications
We may occasionally contact customers or prospective customers about relevant services, promotions, reminders or business updates where permitted by law.
You may ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
We do not sell your personal information to third parties.
6. How we may share your information
We may disclose personal information to third-party service providers who assist us in operating our business and providing services to customers.
These may include providers of:
- Customer and job management systems
- Website hosting and website services
- Email, telephone and communication systems
- Accounting, invoicing and payment services
- Cloud storage and IT services
- Advertising and analytics platforms
- Contractors or service providers involved in delivering services to you
We may also disclose information where required or authorised by law.
We only disclose personal information where reasonably necessary to operate our business, provide the services you have requested, or meet our legal obligations.
7. Customer and job management systems
We may use third-party systems to manage enquiries, quotes, bookings, jobs, customer communications and service records.
Information stored in these systems may include your contact details, address, job information, quotes, appointments, service history and communications with us.
These systems are used to help us manage our operations and provide services efficiently.
8. Website cookies and analytics
Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.
Cookies may collect information such as:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on the website
- Interactions with website content
We may use analytics and advertising services provided by third parties, including platforms such as Google and Meta.
These services may use cookies or similar technologies to measure website activity, advertising performance and user interactions.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionality.
9. Social media and online advertising
Air Central Airconditioning may advertise through platforms including Facebook, Instagram and Google.
When you interact with our advertising, submit a lead form or visit our website after seeing an advertisement, the relevant advertising platform may collect information about your interaction.
Information submitted directly to Air Central Airconditioning through a lead form may be used to contact you about your enquiry, provide a quote or discuss the services you are interested in.
The advertising platform may also process information in accordance with its own privacy policy.
10. Embedded content and third-party links
Our website may contain embedded content or links to third-party websites, including videos, images, maps, social media content or other external services.
Embedded content may behave in the same way as if you had visited the third-party website directly.
Third-party websites and platforms may collect information, use cookies and track your interactions in accordance with their own privacy practices.
Air Central Airconditioning is not responsible for the privacy practices of third-party websites or services.
11. How we store and protect your information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through business systems, cloud-based services and third-party platforms used by Air Central Airconditioning.
We take reasonable precautions appropriate to the nature of the information we hold. However, no method of electronic transmission or storage is completely secure.
12. How long we retain information
We retain personal information for as long as reasonably necessary to:
- Respond to enquiries
- Provide services
- Maintain customer and service records
- Manage warranties, quotes and job history
- Meet accounting, legal or regulatory requirements
- Resolve disputes or customer service matters
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
13. Accessing or correcting your information
You may contact us if you would like to:
- Access personal information we hold about you
- Correct inaccurate or outdated information
- Update your contact details
- Ask questions about how your information is being used
- Raise a concern about how your information has been handled
We may need to verify your identity before providing access to personal information.
14. Privacy concerns or complaints
If you have a question, concern or complaint about the way we handle your personal information, please contact us.
We will take reasonable steps to review and respond to your concern.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements or privacy practices.
The most current version will be published on our website.
16. Contact us
If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please contact:
Air Central Airconditioning
AIR CENTRAL GAS AND AIR PTY LTD
Website: https://www.aircentral.com.au
Email: info@aircentral.com.au
Phone: 08 9248 8128